Terms of Use

Introduction
Welcome to Expedited Transcripts. These are the terms for using our website and transcription service. By using these Services, you agree to the Terms of Use and Privacy Notice.

Services

Provide transcription of "general" audio (non-certified legal, non-HIPAA in nature).

Data
Please refer to our Privacy Notice for details of customer data, including personal information and files related to our services.

Contact

Unless you ask us not to, we may contact you via email about the specific services you ordered.

Order Form/Transcript Request
You are responsible for filling out the order form accurately. Inaccurate or confusing submissions may lead to delays in transcript delivery.

Delivery of Product(s)
Turnaround times are estimates and not guaranteed.

Delivery has taken place once we send an email to the email address provided by you in the order form. Upon receipt of your order, you will receive an email from us with a link to download your transcript. Download links expire seven (7) days after being sent. Additional links can be requested up to one (1) year after delivery. Users may also request a (free) invitation to access their files directly. Please note: Your uploaded documents and transcripts are deleted automatically after one (1) year. If you do not contact us within this time frame, the item(s) you purchased will be considered received, downloaded, and delivered to you.

Refunds/Cancellation
We have the right to decline transcription for any reason. Cancelled orders will receive full refunds as soon as possible.

You may cancel an order for a full refund if it has not been started. Transcripts in progress may be cancelled, but you will be charged for the completed work. Transcripts cannot be canceled after delivery.

100% Satisfaction Guarantee
If you are not satisfied with the quality of your transcript, you can request up to two revisions, or you can request a full refund for your transcript. Revisions or refund must be requested within two (2) weeks after transcript delivery.

Limitation of Liability
To the extent permitted by law, Expedited Transcripts is not legally responsible for any liability, loss, or expense related to the use of our website and transcription services, including data storage and any services of our service providers.

We give no warranties of any kind concerning the Expedited Transcripts site, products, services, content, or security, except for those described in this notice. You must take your own precautions when using our site, products, and services, and not use them in critical applications where harm, injury, or death could occur (for example, a medical context).

We strive to provide uninterrupted access to expeditedtranscripts.com. However, we do not guarantee 100 percent access to this site or the functionality of applications of our service providers. We accept no legal responsibility for interruptions or delays.

Indemnification
You agree to defend, indemnify, and hold harmless Expedited Transcripts, its owner, contractors, and employees from any claims, liabilities, costs and expenses due to a breach by you of the Terms of Use and/or Privacy Notice.

Changes to Terms of Use

We may modify these terms as deemed appropriate, in our sole discretion, and without your consent. We will notify you about any changes either by email or post them on our website. Please review these terms regularly for any changes.

Intellectual Property

Expedited Transcripts claims no intellectual property rights over materials uploaded for our Service. By using our Service, you represent that you have sufficient rights to uploaded content. You agree that Expedited Transcripts may own proprietary content or features of the Service. And you agree that you will not modify, copy, sell, or create derivative works of the Service.

Complaints

To submit a complaint, contact chris@expeditedtranscripts.com.